Answering the telephone professionally and courteously is essential for making a very good impression on callers and constructing rapport with clients or purchasers. When answering the telephone, it is very important communicate clearly and concisely, and to be well mannered and respectful. It’s also essential to hear rigorously to the caller and to attempt to assist them with their question or request.
There are a number of key issues to remember when answering the telephone. First, at all times reply the telephone promptly. This exhibits the caller that you’re all in favour of serving to them and that you just worth their time. Second, at all times establish your self and your organization or group. This helps the caller to know who they’re chatting with and why. Third, at all times be well mannered and respectful, even when the caller is indignant or upset. Fourth, at all times hear rigorously to the caller and attempt to assist them with their question or request. In case you are unable to assist the caller, at all times supply to attach them with somebody who can.
